Sr. Business Analyst

Sr. Business Analyst

  • Permanent Position
  • Tampa FL 33602
  • Applications have closed
  • Total Compensation Up To: $85000

Job Summary
Reporting to the Manager of Software Processes, the Business Systems Analyst (BSA) is the vital link between our information technology team and our customers by reviewing, analyzing, and evaluating business systems and customer needs for startup implementation, configurations, data file integrations, and reporting, as well as any change requests and custom development requirements. The BSA also owns the technical processes such as SFTP setup and integration file implementations for new and existing customers.

Responsibilities
To understand products and business processes, distill complex customer requirements into clear documentation, and facilitate discussions around those requirements with senior executives, developers, QA team members, and project managers.
? Elicit and manage customer startup implementation, configurations, data file integration and reporting requirements and follow up actions with technical teams
? Analyze and manage customer change requests and custom development projects; Work closely with IT product owner, BA, project manager, and developers to document technical requirements
? Effectively present and communicate documented requirements, as well as validation of outcomes of their implementation through testing and post-production review
? Collaborate with internal team members to help identify, troubleshoot, and efficiently resolve technical issues
? Liaison between technology teams, support teams, business stakeholders, and customers
? Help improve systems by studying current products and practices, documenting modifications and changes to requirements
? Recommend appropriate controls by identifying problems and writing specifications
? Suggest changes to senior management using analytics to support your recommendations
? Actively participate in the implementation processes of approved changes

Job Qualifications/Skills
? Education: Bachelor?s degree or above preferred
? Experience:
? Prior working experience in IT Business Systems Analyst role (5+ years)
? Experienced in full life cycle software development projects, and back-office business IT
systems & tools (5+ years) Strong background in data file integrations: ASCII, ETL, SFTP,
pulling data and creating exports; SQL database query
? System analysis and requirements documentation for web application and web service
interfaces/APIs
? Diagrams, flowcharts, visual documentation, and presentation skills
? Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
? Excellent technical business analysis experience to discover and document technical project
requirements
? Experienced in working with all stakeholders and customers, internal or external
? Strong written and verbal communication skills
? Proficient in generating process documentation
? Highly organized and detail-oriented
? Background and knowledge in multiple areas of the following:
? Healthcare technology products and services; Security and compliance-oriented data in an
IT environment (HIPAA, PHI)
? Data and business analytics
? Cloud computing and infrastructure environments such as AWS
? Atlassian collaboration & project management tools such as Jira and Confluence

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